At SEO Rank Agency, we prioritize a seamless and transparent experience for our clients. We approach each project with meticulous planning, breaking it down into clear milestones to ensure a thorough understanding of the scope and expectations. Our process begins with a comprehensive analysis and discovery phase, allowing both parties to align on the project’s objectives and minimize the risk of misunderstandings, cancellations, or disputes.
Our Cancellation Policy:
SEO Rank Agency maintains a straightforward and client-friendly cancellation policy:
- All cancellation requests must be directed to our billing department or your designated Account Manager. A cancellation is only considered valid once confirmed by our team.
- Cancellation requests are accepted within 24 hours of purchasing our services, provided the project has not yet commenced.
- Services purchased during special promotions or limited-time offers are not eligible for cancellation.
- SEO Rank Agency is not responsible for third-party services, including hosting, image, or video providers.
Our Refund Policy:
Given the nature of our services, SEO Rank Agency does not offer refunds upon cancellation. For clients on monthly payment plans, payments for the following month are due only after the current month’s performance review.
In cases where a project is mutually closed, the client retains full control over all completed work, and any further payments will be void. However, any previous payments or deposits are non-refundable. We do not offer partial refunds for projects in progress, and our SEO and digital marketing packages are non-refundable. Clients wishing to cancel their package must provide a 30-day notice.
Please note that projects that become inactive or abandoned are not eligible for refunds. SEO Rank Agency does not guarantee specific outcomes such as traffic, rankings, or other results, and is not liable for refund claims related to these factors.